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IT Support 365 Ltd is an expanding managed service provider with offices in Dorset, Wiltshire, Merseyside. We are looking for an experienced engineer to join our team in Warrington, Cheshire.
The role will involve providing a full range of technical advice, support and practical assistance to IT Support 365 Ltd clients, both remotely and onsite.
Principal duties and responsibilities
1. To deliver projects including and not limited to Cloud migration.
2. To deliver new software and hardware solutions to clients, as specified and planned.
3. To support and maintain Cloud integrations.
4. To perform all work necessary for server configurations.
5. To resolve networking infrastructure issues.
6. Provide consultancy services to customers in support of MD.
7. To provide technical pre-sales support, including but not limited to building quotes and creating defined scope of works documents for client projects.
8. Delivering cyclical and routine Back Up, Disaster Recovery and Endpoint Security tasks for clients.
9. Log calls and create tickets on the ConnectWise system keeping up-to-date client records;
10. Maintain a high degree of customer service for all support queries and adhere to all Company procedures;
11. Interact with customers, staff and external third parties, quickly gaining the respect of others, both colleagues and customers at all levels
12. Take ownership of user problems and be proactive when dealing with issues, keeping clients updated and providing feedback on progress of logged issues;
13. Provide on-site support to IT Support 365 Ltd customers as and when required;
14. Resolve escalated, complex client issues;
15. Perform testing and to support all aspects of testing and acceptance for given projects;
16. Evaluate user needs and system functionality, ensuring that IT facilities meet these needs;
17. Assist with updates and renewals for software maintenance;
18. Support clients in the use of computer equipment by providing training when necessary;
19. Teamwork with other personnel to develop and implement technical processes as required;
20. Find innovative ways of improving IT services and identify technical advances to support customer's benefits and opportunities for new business;
21. Keep up to date with changes in IT legislation relevant to role;
22. Install equipment or software;
23. Ensure the smooth running and maximum availability of all IT systems, including email provision, print services and telephones (mobile and fixed);
24. Ensure the security of systems and data from internal and external attack;
25. Manage highly critical situations, which may involve complex technical hardware or software problems;
26. Attend necessary training courses in order to build competence in providing technical assistance and support to customers;
IT Support 365 Ltd is an expanding managed service provider with offices in Dorset, Wiltshire, Merseyside. We are looking for an experienced engineer to join our team in Warrington, Cheshire.
The role will involve providing a full range of technical advice, support and practical assistance to IT Support 365 Ltd clients, both remotely and onsite.
Principal duties and responsibilities
1. To deliver projects including and not limited to Cloud migration.
2. To deliver new software and hardware solutions to clients, as specified and planned.
3. To support and maintain Cloud integrations.
4. To perform all work necessary for server configurations.
5. To resolve networking infrastructure issues.
6. Provide consultancy services to customers in support of MD.
7. To provide technical pre-sales support, including but not limited to building quotes and creating defined scope of works documents for client projects.
8. Delivering cyclical and routine Back Up, Disaster Recovery and Endpoint Security tasks for clients.
9. Log calls and create tickets on the ConnectWise system keeping up-to-date client records;
10. Maintain a high degree of customer service for all support queries and adhere to all Company procedures;
11. Interact with customers, staff and external third parties, quickly gaining the respect of others, both colleagues and customers at all levels
12. Take ownership of user problems and be proactive when dealing with issues, keeping clients updated and providing feedback on progress of logged issues;
13. Provide on-site support to IT Support 365 Ltd customers as and when required;
14. Resolve escalated, complex client issues;
15. Perform testing and to support all aspects of testing and acceptance for given projects;
16. Evaluate user needs and system functionality, ensuring that IT facilities meet these needs;
17. Assist with updates and renewals for software maintenance;
18. Support clients in the use of computer equipment by providing training when necessary;
19. Teamwork with other personnel to develop and implement technical processes as required;
20. Find innovative ways of improving IT services and identify technical advances to support customer's benefits and opportunities for new business;
21. Keep up to date with changes in IT legislation relevant to role;
22. Install equipment or software;
23. Ensure the smooth running and maximum availability of all IT systems, including email provision, print services and telephones (mobile and fixed);
24. Ensure the security of systems and data from internal and external attack;
25. Manage highly critical situations, which may involve complex technical hardware or software problems;
26. Attend necessary training courses in order to build competence in providing technical assistance and support to customers;
27. Arrange for external technical support where problems cannot be resolved;
28. Carry out any other duties that are within the employee's skills and abilities whenever reasonably instructed.
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
Schedule:
* Monday to Friday
Licence/Certification:
* CCNA (preferred)
* MCP (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 10/05/2024
Expected start date: 01/06/2024
Title: Technical Operations Engineer
Job Type: Full-time
Pay: £26,000 - £31,000 per annum
Work Location: Hybrid remote in Prescot
We are passionate about delivering the latest software and tech to our growing customer base across the UK, Europe, US and Australia. With our Insight Driven and Frictionless Commerce cloud-based applications serving an incredibly diverse range of Retailers, we have become one of the UK's best innovators, winning numerous awards (including the IT Europa SaaS Awards & UK Cloud Awards) along the way.
With our 22 years of experience providing a one stop shop including software, hardware, payments, services and telecoms to over 10,000 retail locations we recognise the power of living and breathing our values by being passionate, agile, supportive and professional at every turn.
Work somewhere where your passion and ideas get brought to life, but more importantly get you noticed. Get ahead and join a team who have your back and drive you forward, every day.
We are seeking an experienced Technical Operations Engineer to join our team. As a Technical Operations Engineer, you will be responsible for designing, implementing, and maintaining the infrastructure and systems that support our organisation's operations. You will work closely with cross-functional teams to ensure the smooth operation of our systems and processes.
* Design, develop, and implement scale able and reliable systems and infrastructure.
* Collaborate with software engineers to integrate new technologies into existing system.
* Monitor system performance and troubleshoot issues as they arise.
* Develop and maintain documentation for system architecture, processes, and procedures.
* Conduct system analysis and recommend improvements to optimise efficiency and reliability.
* Collaborate with cross-functional teams to define requirements for new systems or enhancements.
* Participate in the software development life cycle (SDLC) by providing input on system design, architecture, and scalability.
* Perform debugging and root cause analysis of system issues.
* Stay up-to-date with emerging technologies and industry trends.
* Bachelor's degree in Computer Science, Engineering, or a related field
* Proven experience in systems engineering or a similar role
* Strong knowledge of web services, system design, and architecture
* Proficiency in programming languages such as Java, Python, or C++
* Experience with relational databases (SQL) and NoSQL databases (MongoDB, Cassandra)
* Familiarity with Pegasystems or similar business process management platforms is a plus
* Excellent problem-solving skills and attention to detail
* Strong communication and collaboration skills
* Empathetic
* Self-Aware
* Results focused.
* Team focused.
* Service orientated.
* Innovative & Passionate
* An excellent communicator (Happy to present to internal teams and customers frequently)
* Focused on the importance of a good user experience, and a customer-obsessed ethos.
Although our Head Office is in Knowsley, we care about how the job is done, not necessarily where it is done! We are happy to explore all flexible and remote working practices that suit us both, but we still enjoy seeing our customers face to face from time to time!
* Competitive Salary
* Up to 30 days annual leave
* Flexible Working Hours
* Friday afternoons dedicated to Innovation & Learning.
* Unlimited Udemy access to over 3,000 courses.
* Protected well-being time.
* Great supportive working environment
* Other optional benefits to choose from
Our promise to you is that your hard work will be recognised and celebrated. We have a Teams channel for shout outs, Weekly Town Hall is to communicate our challenges and successes, rewards for Innovation and living our values, and a much-acclaimed Annual BBQ catered for by the Directors (well it cannot all be good!)
* Additional leave
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* On-site parking
* Gym membership
* Health & wellbeing programme
* Store discount
* Work from home
* Day shift
* Flexi-time
* Holidays
* Monday to Friday
If you would like to apply for this position, send a covering letter and c.v. to [email protected] stating your reasons as to why you feel that you would be suitable for this role.
Handle service support requests and incidents related to audio and video systems."Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
27. Arrange for external technical support where problems cannot be resolved;
28. Carry out any other duties that are within the employee's skills and abilities whenever reasonably instructed.
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
Schedule:
* Monday to Friday
Licence/Certification:
* CCNA (preferred)
* MCP (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 10/05/2024
Expected start date: 01/06/2024